Host Responsibility.

Szerencse treats casino hall access as a controlled adults-only hotel amenity and encourages responsible, entertainment-led decisions.

Adults-only casino hall access

The Szerencse casino hall is restricted to adults: 20+ for casino gaming areas. Minors are not permitted in casino hall areas. Staff may request age verification and may refuse access where eligibility cannot be confirmed.

Gambling as entertainment

Casino gaming should be treated as entertainment, not as a way to make income or solve financial concerns. Guests should set personal limits, take breaks and avoid gambling when tired, distressed or under pressure.

When to pause

If gambling no longer feels enjoyable.
If you are chasing losses or spending more than planned.
If gambling affects work, family, relationships or finances.
If you feel unable to stop or take a break.

Support and guidance

Guests who need support should contact local support services, a trusted professional adviser or the hotel team for guidance. Szerencse can provide general direction and may refuse access where this supports safer hospitality.

Staff responsibility

Staff may intervene where behaviour appears unsafe, harmful or inconsistent with responsible adult entertainment. This may include conversation, refusal of access, pausing service or suggesting support.

Hungarian supervision context

Visitors seeking official gambling supervision information in Hungary may consult the Supervisory Authority for Regulatory Affairs (SZTFH/SARA), including its public information about licensed gambling operators and illegal gambling risks.

Contact

For responsible access questions, contact [email protected] or call +64 3 474 6789.